Return Policy Page

At KOWOPE, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward return policy to ensure your shopping experience remains positive.

1. Eligibility for Returns

• Time Frame: You may return most items within 7 days of receiving your order.
• Condition: Items must be in their original condition, unused, unwashed, and with all original tags and packaging intact. Items that are damaged, altered, or show signs of wear will not be eligible for a return.

2. Non-Returnable Items

Certain items are not eligible for return due to hygiene or safety reasons. These include, but are not limited to:

• Perishable goods (e.g., food, flowers)
• Personal care products (e.g., cosmetics, skincare items)
• Intimate apparel (e.g., underwear, swimwear)
• Custom-made or personalized items
• Digital products (e.g., software downloads)

3. Return Process

To initiate a return:

1. Contact Customer Support: Email us at support@kowope.com.ng or call +234 811 009 9981 within 7 days of receiving your order to request a return.
2. Provide Details: Include your order number, the item(s) you wish to return, and the reason for the return.
3. Receive Instructions: Our customer support team will provide you with instructions on how to return the item(s).
4. Return the Item(s): Carefully pack the item(s) in the original packaging and ship them back to the address provided by our support team. The customer is responsible for the cost of return shipping unless the return is due to a defect or error on our part.

4. Refunds

• Processing Time: Once we receive and inspect the returned item(s), we will process your refund within 5-7 business days.
• Refund Method: Refunds will be issued to the original payment method used during the purchase. Depending on your bank or payment provider, it may take an additional 3-5 business days for the refund to appear in your account.
• Partial Refunds: In some cases, only partial refunds may be granted (e.g., if the item is not in its original condition or is returned after the 7-day window).

5. Exchanges

If you received a defective or incorrect item, you may request an exchange instead of a refund. Contact our customer support team within 7 days of receiving your order, and we will arrange for the exchange at no additional cost to you.

6. Damaged or Defective Items

If your item arrives damaged or defective:

1. Document the Damage: Take photos of the damage and the packaging.
2. Contact Us Immediately: Email support@kowope.com.ng with your order number, a description of the damage, and the photos.
3. Resolution: We will work with you to resolve the issue, either through a refund, replacement, or repair, depending on the situation.

7. Return Shipping Costs

• If the return is due to a defective product or an error on our part, KOWOPE will cover the return shipping costs.
• For all other returns, the customer is responsible for return shipping costs.

8. Return Address

The return address will be provided by our customer support team when you initiate the return process.

9. Final Sale Items

Items marked as "Final Sale" are not eligible for return, refund, or exchange.